Mountain Desert Health

Reviews

4.9· 23 reviews

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  Vanessa Williams

  5 out of 5 · 5 months ago

  Sharon is one of the finest medical professionals my son and I have come across. She helped my son with his medical issues with compassion and professionalism.

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  Ross Roberts

  2 out of 5 · 8 months ago

  First, the good: Sharon Schaaf is very personable and genuinely seems to care about my health. I have been very happy with the medical care I received. The problem lies with the business professionalism of the staff and office management. Here are the issues I have dealt with, in order of irritation: Communication Failures: Recently, the office changed their phone number due to technical issues (a DDoS attack) but failed to inform patients. They did not send emails or postcards to notify clients. Worse, the old number still plays a generic greeting inviting you to leave a message, but the mailbox is full. A simple update to the recording or a mass email would have solved this. Instead, I had to drive 10 miles to the office just to find out why I couldn't reach them. Billing and Accessibility: During my last visit, I was charged a $20 copay based on old insurance records, despite telling the clerk I had changed plans (which carries a $10 copay). I confirmed with my insurer that the office must accept the negotiated $10 rate. I tried calling twice to resolve this—no response. I even stopped by the office during posted business hours to discuss it, but the door was locked with no explanation posted. Improper Charges: On my first visit, a clerk charged me tax on my copay. Copays are not taxable. When I pointed this out at my next visit, they corrected it moving forward, but offered no apology for the previous error or the fact that they had been doing it incorrectly. Unfortunately, this city is short on primary healthcare providers. It took me a long time to find a doctor, so I count my blessings that I have a decent primary care provider in Sharon Schaaf, but I have to grit my teeth to bear the administrative frustrations.

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  Sonya Mathis Robey

  5 out of 5 · 2 years ago

  I feel so comfortable and at ease with everyone here in the office. Especially when I go in for my appointments. Sharon Schaaf is very down to earth and takes her time to make sure that all my questions and concerns are answered. Most doctors that I’ve been to don’t even do that. I absolutely love going to the office and being welcomed right when I walk in the door. I would definitely recommend them to my close friends and family. Thank you so much for being the best since I moved here.

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