
I’ve been coming to this dispensary once or twice a week for years, mainly for wax buckets, and I used to genuinely enjoy coming here. A huge part of that experience was Mikey, who was always knowledgeable, helpful, welcoming, and actually cared about customers. Ever since he was moved to another location across town, this store has honestly gone downhill.
I recently tried giving this location another chance, but the last three visits were extremely disappointing because of my experience with Kiana. Each time, she came across as rude, uninterested, and unwilling to help. She didn’t want to look into products I was asking about, didn’t seem to care about customer needs, and made the experience feel uncomfortable and frustrating. I ended up having to ask Daryl for help every single time, and thankfully he was awesome, patient, and actually willing to assist.
At this point, the only reason I’d consider returning is if Mikey comes back or if Daryl is there to help. Otherwise, I don’t think I, or several friends and family members I’ve recommended this place to over the years, will continue coming here. It’s disappointing because this used to be one of my favorite dispensaries.