Purlife- Golf Course Rd Nw

Reviews

4.5· 135 reviews

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  Janae Bachicha

  1 out of 5 · 5 months ago

  I would give 0 stars if possible. I am a medical patient and I will never be coming back due to the HORRIBLE customer service and treatment. I went to this location on a saturday & purchased a cartridge. The cartridge worked fine for 2 days then it stopped working. I changed out the battery but it was the cartridge that was malfunctioning. I called the store to see what my options were regarding returns and exchanges. I was told that you cannot return or exchange past 24 hours. The bud tender stated that the policy went into effect on december 2025 and was informed that I cannot get a refund or exchange despite this issue not being my fault. The cart was a bonanza $10 “discount” cart. I was told from the bud tender rudely that I “should expect” that discount carts will do this and stop working sometimes; When in fact all carts have a chance of this happening. I was blamed for essentially buying this cart. I left my name and number for the manager to return my call to resolve this situation. Once the manager called me back I was informed that the policy for returns and exchanges has always been in effect since their store has been at that address; And that whatever the bud tender on the phone said to me about their return policy being in effect december 2025 was not true. I was given incorrect information regarding their policies the first time I called which is unacceptable. The manager was essentially gaslighting me and blatantly disagreeing with me over the phone, although I was just relaying what his employee told me regarding when the policy came into effect. The manager was very dismissive and I did not receive a refund or exchange. To be frank this is the worst experience I have ever had as a 6 year medical patient. I have never willingly requested to be removed from a dispensary system; and this speaks volumes because I love this industry. I loved the pur life dispensary but this experience was so sad and disheartening. there are other reviews that reflect this store in a poor light as well :( DONT WASTE YOUR MONEY HERE!!!

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  cynthia ramirez

  1 out of 5 · 9 months ago

  I was overcharged for gummies. The price posted said $12.75 and the salesperson said $12.75 but I was charged $19.00. I was supposed to have gotten a call yesterday but didn't get one. I called the store today and spoke to the manager, Isaac. He said I was rung up correctly even though the posted price was less. He wouldn't agree to a total refund or a refund for the difference. What a rip off and joke of a manager. Never going back. Suggest you check your receipt on the spot so you don't get ripped off like me.

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  How much for The water and Cheetos

  1 out of 5 · 2 months ago

  If I could I would give zero stars. It doesn’t matter to them if your medical. They will charge you for non medical anyway. Oops the manager said that was a bud tender issue but there’s nothing I can do. CHECK YOUR RECEIPTS BEFORE YOU LEAVE.

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